CSR for POS System

Job Summary
The CSR will provide frontline support for clients using our POS system, assisting with inquiries, troubleshooting, and ensuring excellent customer service. This role requires strong communication skills, technical aptitude, and a customer-oriented approach.
Responsibilities
Respond to customer inquiries via phone, email, Viber, or MS Teams.
Assist with POS installation, setup, and troubleshooting.
Escalate complex technical concerns when needed.
Maintain accurate service records in the CRM system.
Educate clients on system features, updates, and best practices.
Qualifications
Bachelors Degree in Business Management, Operations Management, IT, Computer Science, or equivalent.
Proficiency with computers and POS software.
Customer-oriented, with strong communication and problem-solving skills.
Fresh graduates are welcome; they must be willing to learn.
Preferably with their own laptop and stable internet connection.
The recruitment pr...