Job Description
A. Operations
- Solicit and attend in customer bookings throughout the entire process of Import and Exportation.
- Prepare and review shipping documents, including HBL, MBL, commercial invoices, packing list, and Certificates of origin
- Communicate effectively with clients to understand their import and export logistics requirements
- Address customer inquiries and concerns promptly to ensure a positive customer experience
- Collaborate with internal teams to coordinate and monitor the entire logistics procedure. (Operations, Principal and Accounting)
- Assist in resolving issues related to shipments, delays, and customers clearance
- Facilitate smooth communication between clients, carriers, and customs authorities
- Timely preparation and processing of shipping documentation (Import and Export) ex. HBL, MBL, Billing documents, Carriers Invoice
- Handle and resolve customer complaints or issues relate...
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