CSR Freight forward staff

A. Operations

• Solicit and attend in customer bookings throughout the entire process of Import and Exportation.

‌- Prepare and review shipping documents, including HBL, MBL, commercial invoices, packing list, and Certificates of origin

‌- Communicate effectively with clients to understand their import and export logistics requirements

-‌ Address customer inquiries and concerns promptly to ensure a positive customer experience

‌- Collaborate with internal teams to coordinate and monitor the entire logistics procedure. (Operations, Principal and Accounting)

‌- Assist in resolving issues related to shipments, delays, and customers clearance

‌- Facilitate smooth communication between clients, carriers, and customs authorities

‌- Timely preparation and processing of shipping documentation (Import and Export) ex. HBL, MBL, Billing documents, Carriers Invoice

‌- Handle and resolve customer complaints or issues relate...