CSR (Hybrid Set up) - Customer Service Representative

Responsibilities

• Confer with internal and/or external customers to provide information about products and/or services.

• Resolve customer concerns quickly and efficiently.

• Ensure customer satisfaction.

• Accurately identify and document adverse events, product quality complaints, and/or medical information requests within the client CRM system.

• Obtain and examine all relevant information to assess validity of complaints.

• Develop detailed knowledge about specific product lines and features.

Actively seek solutions to customer needs, communicate trends and innovative solutions focused on customer experience to leadership