CSR - No Final Interview - Clark Pampanga

About the role

3 PLEX INTERNATIONAL INC' is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team in Clark Freeport Zone, Pampanga. As a CSR, you will be responsible for providing excellent customer service and support to our clients through inbound and outbound calls, email, and chat. This is a full-time position, offering a competitive salary and a supportive work environment.

What you'll be doing

1. Respond to customer inquiries and requests in a timely and professional manner
2. Handle a variety of customer service tasks, including order processing, troubleshooting, and issue resolution
3. Maintain detailed records of customer interactions and update customer information in our systems
4. Identify opportunities to improve customer satisfaction and escalate complex issues to the appropriate team
5. Adhere to company policies and procedures to ensure a consistent customer experience