CSR | No Final Interview | January Class

About the role

Top Alliance is seeking talented Customer Service Representatives to join our dynamic call centre team in Mabalacat City, Pampanga. This is a full-time position with the opportunity to start immediately. As a CSR, you will be the voice of our company, providing excellent customer service and support to our valued clients.

What you'll be doing

1. Handle inbound and outbound customer calls with the highest level of professionalism
2. Respond to customer inquiries, concerns, and issues in a timely and efficient manner
3. Provide accurate information and solutions to customers, escalating complex matters as needed
4. Maintain detailed records of customer interactions and follow-up as required
5. Contribute to the continuous improvement of our customer service processes and procedures
6. Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

1. E...