csr , non-voice-1day process (chat and email Support)

About the role

CPI Management Services' is looking for a motivated and customer-focused Customer Service Representative to join our dynamic team in Antipolo City Rizal. In this full-time role, you will be providing exceptional customer service through chat and email support channels. Your primary focus will be on delivering efficient and personalized assistance to our clients, while ensuring a positive and seamless customer experience.

What you'll be doing

• Responding promptly and professionally to customer inquiries and concerns via chat and email
• Troubleshooting issues and providing effective solutions to customers
• Maintaining accurate and detailed records of all customer interactions
• Identifying opportunities to improve customer satisfaction and suggest process improvements
• Collaborating with cross-functional teams to ensure a consistent and high-quality customer experience
• Adhering to company policies, procedu...