csr-non-voice 1day process

About the role

Join AUXILIA INC' as a full-time Customer Service Representative (Non-Voice) in our Manila City, Metro Manila office. In this role, you will be responsible for providing exceptional customer service through efficient processing of various customer requests and queries. This is an exciting opportunity to contribute to the growth of a leading call centre and customer service provider.

What you'll be doing

• Respond to customer inquiries and requests via email, chat, or other non-voice channels
• Process customer orders, returns, and other transactions in a timely and accurate manner
• Provide product information and support to customers
• Escalate complex issues to the appropriate team or department
• Contribute to continuous improvement efforts by providing feedback and suggestions
• Maintain a professional, courteous, and helpful attitude at all times

What we're looking for

• At least...