CSR Non_Voice 1day process

About the role

CPI Management Services is seeking a talented Customer Service Representative (CSR) to join our team. This is a full-time, non-voice customer support role based in Tayuman, Binangonan Rizal. As a CSR, you will be responsible for providing exceptional email and chat-based support to our valued customers, ensuring their queries and concerns are resolved efficiently and effectively.

What you'll be doing

1. Respond to customer inquiries and complaints via email and chat channels
2. Provide accurate and timely information to customers
3. Troubleshoot and resolve customer issues in a professional and courteous manner
4. Maintain detailed records of customer interactions and follow-up actions
5. Identify opportunities for process improvements and provide feedback to management
6. Collaborate with cross-functional teams to ensure a seamless customer experience

What we're looking for

1. Minimum 1 yea...