CSR Non Voice

About the role

Join CloudConsole IT Services' customer service team as a CSR Non Voice. In this full-time, office-based role in Bridgetowne Pasig, you will be responsible for providing exceptional customer service and support to our clients via email, chat and other non-voice channels. With a competitive 28K package, this is an excellent opportunity to grow your career in the customer service industry.

What you'll be doing

• Respond to customer inquiries and requests via email, chat and other non-voice channels
• Troubleshoot and resolve customer issues in a timely and professional manner
• Provide accurate information and guidance to customers
• Maintain detailed records of customer interactions and resolution
• Identify opportunities to improve customer experience and suggest process improvements
• Collaborate with cross-functional teams to enhance overall service delivery

What we're looking for

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