CSR |Non voice

About the role

CPI Management Services' is seeking a dedicated Customer Service Representative (CSR) to join our dynamic team. As a non-voice CSR, you will be responsible for providing exceptional customer service and support through various communication channels, ensuring our customers' needs are met efficiently and effectively.

What you'll be doing

1. Responding to customer inquiries and requests through email, chat, and other digital platforms
2. Providing accurate information, resolving issues, and escalating complex cases as needed
3. Maintaining and updating customer records and documentation
4. Identifying opportunities to enhance customer satisfaction and suggest process improvements
5. Collaborating with cross-functional teams to ensure seamless customer experience
6. Adhering to company policies, procedures, and service-level agreements

What we're looking for

1. Excellent written communication a...