CSR Non-voice

About the role

Top Alliance is seeking a dedicated CSR Non-voice to join our dynamic team in Pasig City, Metro Manila. As a CSR Non-voice, you will play a vital role in delivering exceptional customer service and support to our diverse client base. In this full-time position, you will be responsible for handling customer inquiries and requests through non-voice channels, ensuring a seamless and satisfactory experience for our valued clients.

What you'll be doing

1. Respond to customer inquiries and requests received via email, chat, and other non-voice communication channels
2. Provide accurate and timely information to customers, addressing their needs and concerns
3. Escalate complex issues to the appropriate team members for resolution
4. Maintain detailed records of customer interactions and follow-up actions
5. Contribute to the continuous improvement of customer service processes and procedures
6. Collaborate with cross-fu...