CSR Non_Voice

About the role

Join the dynamic team at CPI Management Services' as a (EMAIL AND CHAT SUPPORT) *CSR Non_Voice* in our Tayuman Binangonan Rizal office. In this full-time position, you will be responsible for providing exceptional customer service through email and chat channels, ensuring our clients receive timely and effective support.

What you'll be doing

• Respond to customer inquiries and requests via email and chat, providing prompt and accurate information
• Troubleshoot and resolve customer issues in a professional and empathetic manner
• Maintain detailed records of customer interactions and follow up as needed
• Collaborate with cross-functional teams to enhance the customer experience
• Continuously seek opportunities to improve processes and identify ways to better serve our customers

What we're looking for

• 1-2 years of experience in a customer service or call centre role, preferably in an email ...