CSR- Open for all Job Fair

About the role

Top Alliance is looking for a skilled Customer Service Representative to join our team at our office in Capas Tarlac. This is a full-time position with opportunities for growth and development. As a CSR, you will be responsible for providing excellent customer service and support to our valued clients.

What you'll be doing

• Handling inbound customer inquiries and requests via phone, email, and chat
• Resolving customer issues and concerns in a timely and effective manner
• Providing product information and guidance to customers
• Accurately documenting customer interactions and maintaining detailed records
• Identifying opportunities to improve customer experience and suggesting process enhancements
• Collaborating with cross-functional teams to ensure seamless customer service

What we're looking for

• Previous experience in a customer service or call centre role, preferably in the Cal...