CSR - Open for Newbies

About the role

Are you looking to kick-start your career in customer service? Top Alliance is seeking passionate and driven individuals to join our dynamic team as Customer Service Representatives. Based in our Angeles City, Pampanga office, this full-time role offers an opportunity to develop your skills in a supportive and collaborative environment.

What you'll be doing

1. Providing exceptional customer service through inbound and outbound calls
2. Resolving customer inquiries and concerns in a timely and efficient manner
3. Accurately documenting customer interactions and maintaining detailed records
4. Identifying opportunities to upsell and cross-sell relevant products and services
5. Adhering to company policies, procedures, and quality standards
6. Contributing to the continuous improvement of customer service processes

What we're looking for

1. A passion for delivering outstanding customer service ...