CSR - pasig city

About the role

Join the vibrant customer service team at CPI Management Services' bustling call centre in Pasig City, Metro Manila. As a full-time Customer Service Representative (CSR), you'll be the friendly voice that connects customers to the company's range of innovative services. With a focus on building lasting relationships, this role is crucial to delivering an exceptional customer experience.

What you'll be doing

• Respond to inbound customer enquiries via phone, email, and digital channels
• Provide accurate and helpful information to customers
• Resolve customer issues and complaints in a professional and empathetic manner
• Identify opportunities to upsell and cross-sell relevant products and services
• Maintain detailed records of customer interactions
• Contribute to a positive team environment and provide support to colleagues

What we're looking for

• At least 1 year of experience in a ...