csr - retail associates

About the role

Talent Outsourcing Channel Solutions' is seeking an enthusiastic and dedicated Customer Service Representative (CSR) to join our growing team in Molino Bacoor City Cavite. As a Retail Associates CSR, you will be responsible for providing exceptional customer service and support to our retail clients. This is a full-time position, offering a dynamic and collaborative work environment.

What you'll be doing

1. Respond to inbound customer inquiries via phone, email, and chat in a professional and courteous manner
2. Troubleshoot and resolve customer issues effectively and efficiently
3. Maintain accurate records and documentation of all customer interactions
4. Identify and escalate complex or sensitive customer concerns as needed
5. Actively contribute to the continuous improvement of customer service processes and procedures
6. Provide excellent product knowledge and recommendations to customers
7. Collaborate...