CSR (Tagalog/English) - No BPO Experience Needed

iOPEX Technologies is seeking a dedicated and professional Customer Service Associate to join our growing team. The primary objective of this role is to provide high-quality support to our clientele, ensuring a seamless and positive brand experience.

Essential Duties and Responsibilities

• Inbound Correspondence: Manage high-volume inquiries via telephone, email, and digital messaging platforms with professionalism and efficiency.
• Issue Resolution: Analyze customer concerns, identify root causes, and implement appropriate solutions in accordance with company policy.
• Information Management: Maintain meticulous records of customer interactions, transactions, and feedback within the Customer Relationship Management (CRM) system.
• Product Knowledge: Develop and maintain a thorough understanding of company products, services, and promotional offerings to provide accurate information.
• Escalation Management: Recognize and escalate complex...