CSR Travel Agent Tier 1

About the role:

- Ticketing knowledge and work through GDS queues

- Communicating with airline partners, consolidators, and cross-department when needed.

- Support our B2B customers in their Business Travels

- Process ticket issuance, exchanges and refunds in all GDSs (Apollo, Sabre, Amadeus)

- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests

- Effectively answer concerns, inquiries raised via phone, chat, and/or email, providing product and service information, as needed.

- Resolve problems by applying established TravelPerk policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough

- Ensure customer satisfaction and provide professional customer support