CSR (Voice/Blended/Non-Voice) Pasig

About the role

E-WORLD STAFFING SERVICES' is seeking a dedicated Customer Service Representative (CSR) to join our team in Pasig City, Metro Manila. As a CSR, you will be responsible for providing exceptional customer service through various channels, including voice, blended, and non-voice interactions. This is a full-time position, offering a dynamic and rewarding work environment.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, chat, or other communication channels
• Resolving customer issues and complaints in a timely and efficient manner
• Maintaining a positive, professional, and customer-centric approach in all interactions
• Accurately documenting customer interactions and following up as needed
• Continuously expanding your product and service knowledge to better assist customers
• Collaborating with team members to identify and implement process improvements

Wh...