CSR Work At Home

About the role

Knack Global Philippines Inc. is seeking a dedicated Customer Service Representative to join our vibrant virtual team. This full-time remote work opportunity is based in Laoag City, Ilocos Norte, allowing you to work from the comfort of your own home while contributing to the success of our dynamic call centre operations.

What you'll be doing

• Provide outstanding customer service to our diverse client base through inbound and outbound call handling
• Respond promptly and professionally to customer inquiries, comments, and concerns
• Troubleshoot and resolve customer issues with patience and empathy
• Maintain detailed records of all customer interactions and transactions
• Proactively identify opportunities to improve customer experience and processes
• Collaborate with the wider team to ensure consistent and high-quality service delivery

What we're looking for

• At least 1 year of e...