CSS (Pooling)

I am hiring a Community Success Specialist to support our team. The ideal candidate will bring a strong background in property management support, excellent communication skills, and a proactive approach to problem-solving.
Responsibilities:
Phone and Email Support:
• Answer incoming calls and emails, providing high-quality support to homeowners and potential clients.
• Efficiently gather contact information and detailed requests and relay this information to the appropriate manager or team.
• Handling sales inquiries over the phone, providing necessary information and directing leads to the sales team.
Administrative and Accounting Support:
• Assist in supporting administrative / property related task such as coordinating with board members and manager tasks as needed.
• Log and maintain a supporting ticketing system for tasks for property and managers daily.
• Be able to diagnose and troubleshoot homeowners accounts on payment, setup and/or login issues to ...