CSSC Back Office Engineer CBS

CSSC Back Office Engineer CBS

Job Description

**What is the job about?**

Apply subject matter knowledge to provide accurate and timely technical quotations, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.

**Your main responsibilities** :

+ Deliver a high standard of Customer Service provision across all Customer touch points (telephony, mail, chat, and digital).
+ Provide advanced technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc.
+ Communicate with customers and clients (via email, phone, or online discussion boards) to answer their quotations enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services.
+ Apply established procedures or develop ...