CSSC Front Line Representative

CSSC Front Line Representative



Job Description



**CSSC (Customer Sales & Support Center) Front Line Representative, Domestic Building Service, Shah Alam, Selangor, Malaysia**



**What is the job about?**



The CSSC (Customer Sales & Service Support) role Contribute to a thriving sales team whilst delivering world class Customer Services through various Customer channels i.e. digital, telephony, E-mail, live chat, instant messaging etc. Provide Customer contact resolution on complex inquiries that the employee within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes. Work as a subject matter expert to promote process and system skills within the Customer Service Team. Support for the Customer Sales Center Representative when demand dictates



**Your main responsibilities**



+ May ...