CTC Help Desk Specialist II

**Description**

**CTC Help Desk Specialist II WTRS -Hohenfels, Germany**

**OVERVIEW:**
Location: Joint Multinational Readiness Center - Instrumentation System (JMRC-IS) Clearance Level: Secret (or Ability to Obtain)
Position Overview
As a Tier I Help Desk Technician for the JMRC-IS, you are the first line of defense in maintaining the technical integrity of the Army’s premier training environment. In addition to rapid-response troubleshooting, this role integrates Project Management Tracking to ensure that long-term system upgrades and exercise preparations stay on schedule and within scope

**KEY RESPONSIBILITIES:**

**Hardware & Software Troubleshooting**

• Hardware: Perform diagnostic testing, installation, and repair of desktop PCs, laptops, peripherals, and specialized JMRC instrumentation (GPS modules, radio interfaces).
• Software: Provide front-end support for Windows 10/11, Microsoft 365, and proprietary mission-specific a...