Customer Account Management Associate

Key Responsibilities:

1. Customer Relationship Maintenance:

• Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
• Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.

2. Customer Satisfaction Management:

• Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
• Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.

3. Business Re-development:

• Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.
• Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.