Customer Account Manager

Role Description

Provide top-notch service to our customers telephonically, face to face, and using written communications. In this role, you will interact directly with our Customers to answer questions, solve problems, provide training, upsell additional products, and maintain our company's reputation for high-quality service and responsiveness.

Roles and Responsibilities

• This role has a dedicated target value for upsells of our products on the existing client base.

• Maintain updated knowledge of all company products and services to provide adequate education to Customers.

• Provide information and instructions about relevant products and services by being a trusted advisor to apply practice management enhancements or improvements using CGM products.

• Make product and service suggestions to meet the customer's specific needs.

• Promptly answer customer questions and provide ...