Customer Account Manager

Customer Service Manager – Aviation Catering

We're looking for someone who gets it. Someone who understands that when an airline serves 30,000 meals a day, there's no room for nearly or almost. You'll need sharp elbows, a cool head, and the kind of aviation supply chain knowledge that only comes with experience.

The role:

You're the bridge between our operation and the airlines. Daily customer calls, monthly safety reviews, meal evaluations, and investigating everything from delays to foreign object reports. You'll own the customer KPIs, manage temperature logs, MDC audits, CAA inspections, and drive improvements that stick. This is a 7-day operation – aviation doesn't sleep.

What you'll actually be doing:

You'll be the bridge between our operation and the airlines we serve. Think daily customer calls, monthly safety reviews, and being the person everyone turns to when a query lands or something needs fixing fast. You'll own the customer KPIs, manage ...