Customer Account Manager

Join the mission to transform legal technology as a Customer Account Manager at Clio.

Location

Burnaby, Calgary or Toronto.

Responsibilities

• Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;
• Proactively calling outbound to Clio customers to ensure they are receiving value from Clio;
• Re‑engage customers with Clio usage through your understanding of the product usage data, customer personas and the value available to our customers;
• Identifying, acting upon, and driving revenue opportunities; providing analysis on conversion success;
• Lead both individual and group strategy/training sessions to drive Product Adoption;
• Be an expert in Clio’s suite of products—especially our AI‑powered solutions—and understand common customer workflows;
• Reaching out to promoters for the brand, referrals, revenu...