Customer Account Representative, Strategic Account (Burlington, ON)

The Customer Account Representative, Strategic Accounts, will serve as the primary sales contact for approximately 100-150 accounts. This role will handle the customer relationships, account sales performance, focusing on selling and growing accounts that are not assigned or managed by a Strategic Accounts Manager.

Key Responsibilities

Customer Engagement

• Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
• Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
• Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
• Be an expert on our strategic product offering and services.
• Be a creative problem solver with the ability to unde...