Customer Account Services Representative

The Customer Account Services Representative role serves as the primary contact for the assigned set of customers. The role is responsible for building and maintaining strong business relationships with the key accounts. Interfaces with other departments to meet and exceed overall service goals for each customer and the company. Provides facilitation within their customer focus team and drives day to day activities within the teams. Responsible for providing a full range of account services to customers including order fulfillment, inventory management, supply chain consolidation, and logistics services. They will directly contribute to the full customer experience.

• Expedites customer orders through purchasing and scheduling, escalating delivery issues as necessary.
• Schedules customer products according to the customer agreements.
• Proactive and timely review of customer contracts, which includes forecasting and sa...