Customer Advisor (Danish Speakers)

The Role:

Customer Advisor – Danish Speaker/Duński – Travel

Office Based – Warszawa, Poland

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client: BPO Company.

As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
• Handling customer complaints. 
• Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Recognizing cus...