Customer advisor with Danish for TV streaming provider

Job description:

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  Provide assistance via phone, email or chat

  
  


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  Deliver technical support for the streaming company,

  
  


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  Address contract and billing inquiries thoroughly and efficiently,

  
  


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  Handle and process customer complaints with empathy and professionalism,

  
  


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  Serve B2B and B2C clients on inbound calls as first and second line support,

  
  


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  Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

  
  

Requirements:

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  Service-oriented thinking with focus on customer experience

  
  


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  Fluency in Danish (C1 level), and English written and verbal (B2),

  
  


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  Administrative and technical knowledge,

  
  


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  Outstanding communication skills a...