Customer Advocacy Specialist

The Opportunity

Join a close-knit, purpose-driven Hardship team in a permanent full-time role based in Melbourne, who support customers across both Energy and Telecommunications Services within the Vocus Group portfolio of consumer brands (Dodo and iPrimus).

As a Customer Advocacy Specialist, you will manage a portfolio of customers experiencing financial hardship, including customers impacted by family violence, serious illness, and life support requirements. This role requires the delivery of highly compliant, empathetic, and outcomes-focused customer interactions, ensuring all customer contact meets Energy and Telecommunications regulatory obligations.

This is an opportunity to make a genuine difference to customers’ lives while operating within a strongly regulated environment and delivering best-practice hardship support.

What You’ll Be Doing Day-to-Day

• Own and actively manage a portfolio of Hardship cus...