Customer Advocate - Charleston, WV Only

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!


Modivcare is looking for an experienced Customer Advocate I to join our team.

This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate documentation. The individual will assist in scheduling, modifying, or canceling transportation reservations and escalate unresolved issues to the appropriate departments. This position plays a critical role in ensuring high-quality service delivery to both internal and external stakeholders.


This role...
+ Assists Transportation Providers with transportation-related questions and concerns.
+ Manages scheduling tasks, including modifying and canceling reservations per provider requests.
+ Documents and investigates complaints or...