Customer Advocate

Overview:

We are looking for a proactive and personable Bilingual Customer Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Key Characteristics:

• Positive and resilient with an optimistic outlook
• Proactive problem-solver who identifies solutions to improve customer experiences
• Team player who thrives on collaboration
• Adaptable to change in a fast-paced environment
• Strong work ethic with excellent attendance and punctuality
• Tech-savvy and able to handle multiple tasks

Duties and Responsibilities:

• Engage with customers via phone, email, or text to assess needs and provide tailored support
• Listen actively and resolve inqui...