Customer Advocate

Overview
The Customer Experience (CX) Advocate at RealPage is responsible for providing first-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage's property software and platforms.
Responsibilities
Provide first-tier technical support to customers via phone, email, or chat.
Troubleshoot and resolve basic issues related to RealPage products.
Escalate complex issues to relevant support teams with detailed documentation.
Guide customers through step-by-step solutions, ensuring clear communication.
Maintain accurate records of customer interactions and resolutions in the ticketing system.
Assist with basic software navigation...