Customer Advocate - President's Office

Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including:

• Monitoring incoming request and calibration of engagements
• Generating an intentional and impactful funnel of customer engagements (strategic alignment, executive sponsorships, value, maturity)
• Scheduling and preparing briefings with the respective account teams
• Documenting meeting follow-ups and post-meeting customer communication

The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow...