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Customer Advocate/CSR (HR & Payroll) - (Hybrid)

Sprout Solutions
Full-time Mandaluyong, Metro Manila Business Operations Specialists
Posted:
March 02, 2026
Location:
Mandaluyong, Metro Manila, Philippines

Job Description

DIRECTLY REPORTS TO: Lead Customer Advocate MAIN AREA OF RESPONSIBILITY: The primary responsibility of Customer Advocate I is to provide clear and timely solutions to concerns raised by clients.


They are skilled subject matter experts with which customers can rely on for answers.


They are the first contact of clients for inquiries & concerns. Serves as the initial point of assistance,  addressing issues encountered by customers.


As the primary point of contact, Customer Advocate I manages the biggest ticket volume and they are responsible for properly documenting all the relevant information related to the concerns.

  •   TASKS: Client Interactions:  Should be able to use these channels to decipher which best to use given the issue at hand: Ticket Online Meeting  Call The goal is to make clients experts in Sprout products by educating them through any type of customer engagement.


    Work closely with both clients ...

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    Job Overview

    Job Type: Full-time
    Location: Mandaluyong, Philippines
    Posted: March 02, 2026
    Deadline: April 11, 2026