Customer Advocate/CSR

DIRECTLY REPORTS TO:

Lead Customer Advocate

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of Customer Advocate I is to provide clear and timely solutions to concerns raised by clients. They are skilled subject matter experts with which customers can rely on for answers. They are the first contact of clients for inquiries & concerns. Serves as the initial point of assistance,  addressing issues encountered by customers. As the primary point of contact, Customer Advocate I manages the biggest ticket volume and they are responsible for properly documenting all the relevant information related to the concerns.

TASKS:

• Should be able to use these channels to decipher which best to use given the issue at hand:
  • Ticket
  • Online Meeting 
  • Call
• The goal is to make clients experts in Sprout products by educating them through any type of customer engagement.
• Wor...