Customer Assistance Specialist

**Work Schedule**



Standard Office Hours (40/wk)



**Environmental Conditions**



Office



**Job Description**



As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives.



Position Summary

As a Customer Assistance Specialist, you will provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.



What You'll Do:

•Provide high quality customer service to client customers including consumers, HCPs, and client personnel.

•Document interactions according...