Customer Assistance Specialist

Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
As part of our PPD clinical research team, you'll have the opportunity to support groundbreaking studies that make a real difference in patients' lives.
Position Summary
As a Customer Assistance Specialist, you will provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
What You'll Do:
Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
Document interactions according to PPD and client guidelines. Identifies AEs events and PCs.
Maintain knowledge of policies and procedures including client products, SOPs, protocols, GCPs, an...