Customer Automation & Optimisation Specialist
Product Madness Sp. z o.oJob Description
Join our dynamic team and make a real impact as a Customer Automation & Optimisation Specialist!
At Aristocrat, the mission is to bring happiness to life by harnessing the joy of play, and outstanding customer experience starts with smart, scalable support solutions. This role is responsible for crafting, launching, and continuously refining automation workflows across the entire customer lifecycle—reducing manual effort, improving resolution rates, and ensuring customer tooling supports efficient, high-quality service delivery at scale.
Work mode: hybrid – 3 days per week from the Wave Office in Gdansk or Unity Office in Krakow.
What You'll Do
Compose, build and launch automation workflows within Intercom
Translate operational requirements into structured workflow logic
Test, validate and refine automation prior to release
Document workflows and decision logic clearly
Analyse autom...
Apply for this Job
Submit your application for the Customer Automation & Optimisation Specialist position at Product Madness Sp. z o.o.
Apply Now Save for Later