Customer Care, 2nd Shift

In the fast-paced and dynamic logistics industry, delivering exceptional service to our customers is our top priority. We are seeking a resolute professional to join our team and play a critical role in ensuring seamless operations after hours. In this position, you will function as the primary point of contact for carriers and customers, addressing inquiries and resolving issues promptly to maintain efficient workflow.
Key Responsibilities
Monitor and track all active shipments to ensure on-time delivery and accurate status updates.
Booking/Posting next day freight and any recoveries needed
Ensuring to keep up with Customer distro communications
Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
Proactively identify and resolve any issues or delays in transit, escalating as needed.
Update internal systems with accurate, real-time shipment details and status changes for our customers.
Communicate professionally...