Customer Care Account Manager

# One Group | One Power

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.

We are currently looking for a Customer Care Account Manager, who will ensures the efficient and productive utilization of human capital targeting to provide high quality of customer service to the total active base (EL & NG). Monitors the performance of external call center, external back office & retention section and ensures the provision of excellent customer experience. Monitors the operational flow and the achieved KPIs of the retention activities and thorough process optimization and capacity utilization, targets to minimize c...