Customer Care Administrator

**Role:** Customer Care Administrator

**Location:** Wimbledon office

**Contract type** : Full time, permanent

The **Customer Care Administrator** is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.

**What will you be doing?**

+ Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
+ Accurately enter, maintain, and update customer orders within the system.
+ Raise and manage purchase orders with Carrier factories...