Customer Care Advisor Dialog

Customer Care Advisor is part of the overall Global Customer Service organization. This position will provide support for customer queries on Clarivate Analytics products within the assigned area(s) of expertise. The core responsibility is to support all incoming product and technical customer cases via phone, email, web form or live chat. Cases mainly involve some how-to questions, content and data questions, product navigation, simple training, research support, configuration changes, and technical troubleshooting. Customer Care Advisors are responsible for delivering timely, accurate, and value-added customer service to all internal, external, and prospective customers.
The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer personas. Mastery of spoken and written English, a positive and friendly demeanour, great problem-solving skills, and both confidence and poise in...