Customer Care Advisor

JOB DESCRIPTION:

Location: Makati City

Site Job Type: Full-Time

Experience: Open for all (Freshers encouraged to apply)

Signing Bonus: ₱15,000

Position Summary:

We are looking for reliable and detail-oriented Non-Voice Customer Service Representatives to provide support through chat, email, and written channels. The role focuses on delivering accurate information, resolving customer concerns, and ensuring a smooth service experience.

Key Responsibilities:

• Respond to customer inquiries through chat and email in a clear, professional manner
• Provide accurate information about products, services, and account concerns
• Process and resolve customer issues following company guidelines
• Escalate cases that require additional support
• Record all interactions accurately and maintain proper documentation
• Meet quality, productivity, and response time standards
• Follow all data privacy,...