Customer Care Advisor (Remote - Latin America)

Overview

This is a fully remote, contract role, with the ideal candidate located in Latin America. Proficient English skills (written and verbal) are required. All application materials must be presented in English.

Must be able to work 10am-6pm ET time, M-F. Initial training phase will require working 8am-5pm ET.

Essential Functions

• Acts as first point of contact for assistance via phone, e-mail, chat, or customer service systems.
• Cultivates an extensive understanding of the product
• Gathers information from customers to efficiently diagnose and understand issues, leverages exceptional customer service skills to deliver outstanding service to clients.
• Escalates more complex or unique issues to senior staff and follows up with customers accordingly to ensure transparent communication
• Documents detailed support requests and customer interactions accurately and thoroughly
• Proactively identifies when a ...