Customer Care Advisor

A superb opportunity has arisen for an organised, motivated customer service specialist to join a global organisation.  The company culture is fantastic, and they offer a range of excellent benefits alongside a competitive salary.

in the role. You will be responsible for assisting our customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries.

You will provide high-quality, technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first-pass resolution wherever possible. You will be able to identify where to escalate more complicated product and aftersales queries when the need arises. These customers' enquiries will be received by , email, online, and in future via online chat.

1. To be the ini...